MF2 Issues
by Ken ForstromThe MF2 gateway is temporarily down. We are working with MailFoundry to reach a solution as soon as possible. More information will be posted as we receive it.
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February 26th, 2008 at 10:21 am
Possible to get any update/information so I/We can pass it onto our customers?
February 26th, 2008 at 10:23 am
As soon as we hear anything, it will be posted here.
February 26th, 2008 at 10:51 am
What does this mean for your customers? It is down?
Mail is being rejected then, and will requeue once it is back up? We should do something else? Any estimated time?
February 26th, 2008 at 10:55 am
Looks like mail is flowing! Thanks!
February 26th, 2008 at 11:43 am
When do you expect to have this working again? It’s been down quite a long time now!
Thank you,
Martin
February 26th, 2008 at 11:46 am
It seems that mail flow has resumed, but I have not received confirmation from MailFoundry as of yet. Again, as soon as we hear anything, it will be posted here.
February 26th, 2008 at 11:50 am
Messages are being queued in the gateway, and there should be no loss of mail. I’ve gotten no ETA from MF support, nor have I been given confirmation that the issue is resolved. But again, it seems that mail is flowing normally.
February 28th, 2008 at 1:52 am
Any official word yet?
February 28th, 2008 at 3:57 am
My apologies on the delay in response. As posted above mail began flowing again shortly before 11am central time on the 26th. It took a bit for the gateway to catch up but the queued mail was all delivered within approximately 1 hour from when mail flow resumed. Quarantined spam was a little behind making it into the quarantine system due to the large amount of spam that hit the quarantine virtually all at once, but again, was flowing normally into quarantine within an hour or two.
MailFoundry is still investigating the cause of the issue but it appears that it was related to the MySQL database which tracks statistics and other information used to process mail such as the cached list of valid and invalid email addresses. Whether this was a corrupted table or a hung process, I’m not sure yet. MailFoundry engineering is researching and will take appropriate steps to patch software or change settings to alleviate the problem in the future.