We’ve had a few customers report that they’re seeing timeouts connecting to eNom’s nameservers, which are what we’re currently using to serve the ijnet.net domain.  We aren’t seeing that on any of our networks here, but it’s possible there may be some type of networking issue on a backbone somewhere that’s causing this to happen to certain areas of the world. This is likely contributing to the issues we’ve been seeing regarding name resolution from certain providers.

We’ve switched to a new DNS provider and have put the change in place, though it may take up to 24 hours for the switchover to happen fully.  We will be monitoring the change over the next day to make sure there are no issues.  When it appears to be fully (or close to it, anyway) complete, we’ll post here to let you know so you can check to see if it resolves the issues some networks have been seeing.

We’ve been receiving reports of people with email addresses @aol.com and @aim.com having trouble sending mail to domains protected by our service.  We’ve been researching and troubleshooting and have come to the conclusion that this must be an internal AOL issue.  In short, AOL’s mail servers are saying that they can’t resolve the DNS entries to get an IP address for our gateways.  We’ve tested our DNS from multiple locations on multiple networks and can find no problems.

We just got off the phone with AOL, who was completely unhelpful, unfortunately.  The specifically said the only thing that can be done is for the people with AOL email addresses to contact AOL support to have them look into it.  Apparently AOL’s Postmaster group only handles mail that AOL receives, not their outbound mail, and there is no way for a service provider like us to get into contact with the group that handles AOL’s OUTBOUND mail.  It’s up to the individual AOL users to address their issues with support.

Not really the answer we wanted to hear.  Unfortunately, it appears that the users who have AOL addresses need to contact AOL support to ask them to look into it.