At approximately 12:45 am CST on October 10th, 2007, the virus filtering program on our mf1 gateway got hung up on a process.  As a result, almost 63,000 messages had to be put into the Unscanned queue.  This caused a delay in receipt of messages that had been sent overnight.

The issue was resolved at 10:00 am CST, and mail flow has returned to normal.  No messages were lost as a result of this issue.

The spam definition update process encountered an error on MF1 late yesterday which caused future updates to not be applied properly to the gateway.  MailFoundry technicians fixed the problem at approximately 1:00pm central time today and have made a change to the gateway in an attempt to prevent this from happening again.

Due to the lack of updates during the time of this issue you may have noticed an increased level of spam messages making it through the gateway.  This should no longer be an issue.

Planned maintenance for MF1 that was scheduled for 7:00pm tonight was started at approximately 7:22pm and completed by 7:35pm.  Additionally the maintenance to our websites and phone system have also been completed.  Please let us know if you’re seeing any issues but from our testing everything appears to be running smoothly.  No issues were encountered during the move to the new rack space.

This is just a post to kick off the Service Status category.  Please watch this category and/or feed to keep up to date with the latest service status notifications.