Service Changes: Follow-up
Monday, April 7th, 2008We had a couple people contact us with concerns about their number of messages and I just wanted to clarify a couple of things.
If you’re looking at your reporting and seeing a large spike on the last day of each month, this is a known issue. The report data that we get from the MailFoundry appliances has a bug in it when sending daily reports in that it sends the complete month’s data on the last day instead of just the daily totals for that day. Until this bug is fixed we will simply be discarding the last day of the month from the totals we use for overage billing. To see what type of totals you generated for March, for example, set the end date to March 30th.
The second issue is in the “totals over time” graph in the bottom right. These numbers are WAY out of whack. This is a bug on OUR end, not MailFoundry’s. I’m trying to track it down and get those numbers fixed, but in the meantime, please ignore those numbers. The easiest way to total up your usage is to total up the slices of the pie chart in the upper left until I get the monthly totals graph fixed.
We’ve had requests for additional reporting data. It’s high on my list of things to do. If you have ideas for reports, changes to the existing reports such as how the data is presented, etc., please contact support@interjuncture.com so that we can take them into consideration as we expand our reporting.





