Spam is now being quarantined once again and is no longer being tagged with [SPAM] in the subject line.  The RAID arrays have resynced successfully.

For those domains still on the old quarantine system we will be temporarily switching our spam engine to tagging spam instead of quarantining it, starting in the next few minutes. 

What does this mean?

Normally when our system detects spam it places into quarantine and each user receives a digest email that they can review.  When we switch the system to tagging mode each spam email will be delivered to the end user’s inbox with the tag [SPAM] in the subject line.

Why are you doing this?

Our gateways were inadvertantly power cycled this morning causing the RAID arrays on both MF1 and MF2 to become out of sync.  While we could continue with normal operations while the resync was occuring, we feel it prudent to make this temporary change because the additional load placed on the gateways by the resync process will sometimes cause the gateways to stop responding to incoming SMTP requests.  Once the resync process is complete we will change the system back to quarantining spam.

What are you doing to prevent this from happening again?

While we can’t guarantee that the RAID won’t go out of sync again (RAID arrays sometimes do for a variety of reasons), we have worked with our staff to ensure that this won’t happen again due to an inadvertant power cycle of the gateways.

We will update the blog when the resyncs have been completed and the gateways have been put back into quarantine mode.  Please contact us if you have any questions.